Frequently asked questions

PawNexus is a comprehensive pet care platform for dog and cat owners in the United States. It combines pet insurance recommendations, breed selection, claim appeals, certified trainer search, digital pet passports, and more — all grounded in verified data rather than AI guesswork.

Dogs and cats only. We focus deliberately on these two species so we can do every decision exceptionally well rather than spreading thin across exotic pets, birds, reptiles, or small mammals.

No. PawNexus serves the United States only. All insurance carriers, veterinary clinics, trainers, and boarding facilities indexed by PawNexus are US-based. International coverage is not currently planned.

Yes — the PawNexus platform is free for pet owners. Insurance plan signups happen directly with the carrier of your choice.

PawNexus is a US company — incorporated in Delaware and operated from Wisconsin, with team members in Wisconsin and Texas.

PawNexus combines grounded AI with deterministic data sources — a curated PetBreedManifest, parsed insurance policy documents with citations, and licensed certification registries. The AI is constrained to only describe candidates that exist in these source-of-truth records. Read the full architecture.

Major US carriers including Nationwide, Healthy Paws, Embrace, Trupanion, Figo, Lemonade, Pets Best, ASPCA, Pumpkin, Spot, MetLife, Fetch, Prudent Pet, AKC, and others. We add more carriers to the platform periodically.

Yes. PawNexus does not sell user data. Session data is used to personalize your recommendations within the platform. See the Privacy and Terms page in the app for full details.